G Behavioural competence HF-D3.2-002 transversal 7 umiejętności
empathy
Putting oneself in another person's situation and feelings, reflecting that back in own words and acting with regard for that situation.
W jaki sposób serwis hrmforce to mierzy
- Metoda oceny
- Personality questionnaire · rho 0.40 (SD 0.15)
- hrmforce narzędzie
- Big Fifty, 360 Feedback
- Kompetencje (50-ramowe)
- Sensitivity
- Możliwość szkolenia
- medium
- Prognoza popytu na lata 2026–2030
- rising
Self-report of behavioural preferences. At hrmforce the Big Fifty and the 15PF.
Jest to kryterium selekcji, a nie krótkoterminowy cel programistyczny. Nie należy opracowywać trzy miesięcznego planu programistycznego w tym zakresie.
Kotwice behawioralne
| Poziom | Zachowanie na tym poziomie |
|---|---|
| N1 Guided | Listens to another person without interrupting and asks how the situation feels for that person. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Summarises the other person's feelings and interests before proposing a solution and checks whether that summary is correct. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Builds room for the perspective of those affected into policy and processes and addresses managers on impersonal decision making. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 i N4 celowo nie zostały przypisane do konkretnych punktów odniesienia. Oceniający umieszczają je pomiędzy punktami odniesienia, zgodnie z konwencją O*NET.
Podstawowe umiejętności
Umiejętności te dziedziczą ścieżkę oceny oraz punkty odniesienia behawioralne tej konstrukcji.
| T | Umiejętności | Definicja | Prognoza popytu na lata 2026–2030 |
|---|---|---|---|
| G | Summarising the other person's feelings Reflective listening | Reflecting back in own words what a counterpart appears to experience and asking whether that is correct. | rising |
| V | Asking after a client's perspective Customer perspective | Asking how the client experiences the situation before offering a solution to a complaint or question. | rising |
| V | Delivering bad news with care Delivering bad news | Delivering a rejection or unfavourable decision clearly, leaving room for the reaction and naming next steps. | rising |
| G | Allowing room for emotion in a conversation Holding space | Pausing a conversation when someone is affected and only continuing with the content afterwards. | rising |
| G | Taking the other person's situation into account Considering context | Weighing what is going on in the other person's circumstances when making work agreements. | rising |
| V | Testing assumptions about another person Checking assumptions | Voicing an assumption about someone's intention out loud and having it confirmed or corrected. | rising |
| G | Restoring contact after a clash Repairing relationships | Seeking out the conversation after a clash, naming the effect and making the working relationship workable again. | rising |