V Skill HF-D6.1-006 transversal 7 umiejętności
Learning from mistakes and incidents
Investigates after an error or incident what happened, names the cause without shifting blame and changes the working method on that point.
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- Metoda oceny
- Situational Judgement Test · rho 0.12 (SD 0.11)
- hrmforce narzędzie
- 360 Feedback, Competency Check
- Kompetencje (50-ramowe)
- Learning Ability
- Możliwość szkolenia
- high
- Prognoza popytu na lata 2026–2030
- stable
Scenario with response options, scored on knowledge or behavioural tendency.
Kotwice behawioralne
| Poziom | Zachowanie na tym poziomie |
|---|---|
| N1 Guided | Reports an own error to the supervisor at once and repeats the task following the corrected instruction. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Analyses own errors and those of the team, discusses the cause openly in the work meeting and adjusts the agreements. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Ensures incidents are reported safely across the organisation, has causes analysed structurally and works the lessons into policy and standards. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 i N4 celowo nie zostały przypisane do konkretnych punktów odniesienia. Oceniający umieszczają je pomiędzy punktami odniesienia, zgodnie z konwencją O*NET.
Podstawowe umiejętności
Umiejętności te dziedziczą ścieżkę oceny oraz punkty odniesienia behawioralne tej konstrukcji.
| T | Umiejętności | Definicja | Prognoza popytu na lata 2026–2030 |
|---|---|---|---|
| V | Reporting an incident Incident reporting | Reports an error, near miss or unsafe situation in the reporting system with facts and time. | stable |
| V | Analysing causes after an incident Root cause analysis | Systematically searches after an error for causes in working method, system and circumstances. | rising |
| V | Discussing an error without shifting blame Owning mistakes | Names own share in an error and searches for causes instead of for someone to blame. | rising |
| V | Changing the working method after an error Corrective change | Changes after an error the own action or agreement at exactly the point that went wrong. | rising |
| V | Reporting and analysing a near miss Near miss reporting | Reports situations that only just went well and uses them to reduce risk before damage occurs. | rising |
| V | Reviewing a case with the team Case review | Brings a case that went wrong to the team and derives a shared improvement agreement from it. | rising |
| V | Following up improvement actions after an incident Corrective action follow up | Checks whether the agreed measure after an incident was actually implemented and works. | rising |