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Debt Counsellor

Also known as: Debt Counsellor · Financial Support Worker

Maps out the financial situation of clients with debts, negotiates with creditors and guides clients towards a stable financial situation.

The debt counsellor works through budgets and negotiates with creditors on the client's behalf. Selection often focuses on budget calculation skill. Shame among clients, however, often leads them to withhold information, so building trust is just as decisive as the financial expertise itself.

Competencies to measure

These are the behavioural and ability constructs in this profile. Each one shows which hrmforce questionnaire measures it.

Competencies to measure	Target level	hrmforce instrument	Assessment method	Behavioural anchor at target level
interpersonal sensitivity Competency (50-framework): Sensitivity Knockout	N4	Big Fifty, 360 Feedback, Colour Profile (Jung)	Personality questionnaire	Names observed tension or reticence during a conversation and adapts tone, pace and wording accordingly.
Listening and probing Competency (50-framework): Listen	N4	Big Fifty, 360 Feedback	360-degree feedback	Summarises both the content and the feeling of the other party and probes until the real interest behind the request becomes visible.
integrity and dependability Competency (50-framework): Integrity	N4	Big Fifty (Integrity Scale), 360 Feedback, Structured interview	Personality questionnaire	Reports a possible conflict of interest on own initiative and asks for review before a decision is taken.
Stress tolerance Competency (50-framework): Stress resilience	N4	Big Fifty, 15PF, Mental Resilience (4C)	Personality questionnaire	Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk.
Managing boundaries and energy Competency (50-framework): Stress resilience	N3	Big Fifty, Pulse Survey, Development Review	Structured interview	Deliberately alternates demanding and lighter tasks, declines extra work with reasons and keeps own diary within the agreed hours.
Safety awareness Competency (50-framework): Discipline	N3	Big Fifty, Competency Check	Situational Judgement Test	Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt.
Improvising within boundaries Competency (50-framework): Creativity	N3	Competency Check, 360 Feedback	Situational Judgement Test	Chooses an interim solution within the rules when something fails or an unexpected request arrives, and records afterwards what deviated.

Short profile

The ten heaviest skills in this profile. The full profile with every skill, behavioural anchor and assessment method is in the download.

T	Skill	Target level	Weight	Knockout	Assessment method
V	Conversation management	N4	5	yes	Assessment centre
G	interpersonal sensitivity	N4	5	yes	Personality questionnaire
V	de-escalating and setting limits	N4	5	yes	Situational Judgement Test
V	Support in disability care	N4	5	yes	On-the-job observation
G	Listening and probing	N4	4	no	360-degree feedback
V	Advisory skill	N4	4	yes	Assessment centre
G	integrity and dependability	N4	4	no	Personality questionnaire
G	Stress tolerance	N4	4	no	Personality questionnaire
K	Financial awareness	N4	4	yes	Knowledge test
G	Managing boundaries and energy	N3	4	no	Structured interview

See all 24 skills in the full profile

Assessment instruments for this job

7 measurable constructs

Competency Check

Behavioral-Level Competency Assessment

7 measurable constructs

Big Fifty

Personality questionnaire, 150 items, 25 factors

7 measurable constructs

360 Feedback

Multiple assessments based on behavioral anchors

6 measurable constructs

Work sample test

Representative work sample under standardized conditions

6 measurable constructs

Knowledge test (client-specific)

Professional knowledge test, customized for each client

2 measurable constructs

Colour Profile (Jung)

Four color types, linked to Big Fifty factors

2 measurable constructs

Mental Resilience (4C)

Mental Resilience According to the 4C Model

2 measurable constructs

Structured interview

Behavioral interview with a fixed structure

2 measurable constructs

Development Review

Structured development interview

2 measurable constructs

Ability Scan

Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills

1 measurable constructs

Communication Styles

Preferred communication style

1 measurable constructs

Conflict Styles

Preferred style in conflict situations

1 measurable constructs

Big Fifty (Integrity Scale)

1 measurable constructs

15PF

Personality Profile, a shorter alternative to the Big Fifty

1 measurable constructs

Pulse Survey

Periodic measurement at the team and organizational levels

1 measurable constructs