Returns Logistics Employee
Also known as: Returns processing clerk
Processes returned shipments, assesses product condition and determines whether items are restocked, repackaged or written off.
The returns logistics employee works with a constant and often unpredictable flow of returns that must be processed separately from regular stock. The distinction from a warehouse employee lies in the assessing nature of the work, where each item needs a separate inspection. Selection often fails on candidates who work fast but are too inconsistent in judging product resaleability.
Competencies to measure
These are the behavioural and ability constructs in this profile. Each one shows which hrmforce questionnaire measures it.
| Competencies to measure | Target level | hrmforce instrument | Assessment method | Behavioural anchor at target level |
|---|---|---|---|---|
| Accuracy and attention to detail Competency (50-framework): Accuracy Knockout | N4 | Big Fifty, 360 Feedback | Personality questionnaire | Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method. |
| Safety awareness Competency (50-framework): Discipline Knockout | N2 | Big Fifty, Competency Check | Situational Judgement Test | Follows the safety rules of the workplace and checks back when in doubt about an operation. |
| Discipline and keeping commitments Competency (50-framework): Discipline | N2 | Big Fifty, 15PF, 360 Feedback | Personality questionnaire | Arrives at the agreed time with the agreed work and reports any delay to the supervisor. |
| Managing workload pressure Competency (50-framework): Stress resilience | N2 | Big Fifty, Competency Check, Pulse Survey | Structured interview | Tells the supervisor that the work does not fit the available time and follows the choice that is made. |
| Sustaining pace in repetitive work Competency (50-framework): Discipline | N2 | Big Fifty, Work sample test | Work sample test | Completes the assigned series of operations at the pace indicated and reports when a backlog arises. |
| Physical strength and endurance Competency (50-framework): Energy | N1 | Work sample test | Work sample test | Lifts and carries light loads over a short distance with the prescribed technique within own task. |
Short profile
The ten heaviest skills in this profile. The full profile with every skill, behavioural anchor and assessment method is in the download.
| T | Skill | Target level | Weight | Knockout | Assessment method |
|---|---|---|---|---|---|
| G | Accuracy and attention to detail | N4 | 5 | yes | Personality questionnaire |
| V | Logistics planning | N2 | 5 | yes | Work sample test |
| G | Safety awareness | N2 | 5 | yes | Situational Judgement Test |
| V | aligning and coordinating | N2 | 4 | no | Assessment centre |
| V | Planning and organising | N2 | 4 | no | Work sample test |
| G | Discipline and keeping commitments | N2 | 4 | no | Personality questionnaire |
| V | Executing transport and distribution | N2 | 4 | no | Certificate or diploma |
| T | Using warehouse management systems | N2 | 4 | yes | Work sample test |
| V | Operational inventory management | N3 | 3 | no | Work sample test |
| V | Prioritising and weighing options | N2 | 3 | no | Work sample test |
See all 22 skills in the full profile
Assessment instruments for this job
Work sample test
Representative work sample under standardized conditions
Competency Check
Behavioral-Level Competency Assessment
Knowledge test (client-specific)
Professional knowledge test, customized for each client
Big Fifty
Personality questionnaire, 150 items, 25 factors
360 Feedback
Multiple assessments based on behavioral anchors
15PF
Personality Profile, a shorter alternative to the Big Fifty
Pulse Survey
Periodic measurement at the team and organizational levels
Structured interview
Behavioral interview with a fixed structure
Communication Styles
Preferred communication style
Ability Scan
Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills
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