Social Support Act Consultant (Wmo)
Also known as: Social Care Assessment Officer · Municipal Care Consultant
Assesses a resident's support needs in conversation, determines eligibility for a Wmo provision and records the decision with a sound legal basis.
The Wmo consultant conducts the home assessment conversation and translates it into a decision that can withstand objection and appeal. She must hold a careful conversation and substantiate a legally sound decision at the same time. That tension between a human approach and testable lawfulness is often tested one sidedly on conversation technique in selection.
Competencies to measure
These are the behavioural and ability constructs in this profile. Each one shows which hrmforce questionnaire measures it.
| Competencies to measure | Target level | hrmforce instrument | Assessment method | Behavioural anchor at target level |
|---|---|---|---|---|
| interpersonal sensitivity Competency (50-framework): Sensitivity Knockout | N4 | Big Fifty, 360 Feedback, Colour Profile (Jung) | Personality questionnaire | Names observed tension or reticence during a conversation and adapts tone, pace and wording accordingly. |
| Listening and probing Competency (50-framework): Listen | N4 | Big Fifty, 360 Feedback | 360-degree feedback | Summarises both the content and the feeling of the other party and probes until the real interest behind the request becomes visible. |
| integrity and dependability Competency (50-framework): Integrity | N4 | Big Fifty (Integrity Scale), 360 Feedback, Structured interview | Personality questionnaire | Reports a possible conflict of interest on own initiative and asks for review before a decision is taken. |
| Stress tolerance Competency (50-framework): Stress resilience | N4 | Big Fifty, 15PF, Mental Resilience (4C) | Personality questionnaire | Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk. |
| Managing boundaries and energy Competency (50-framework): Stress resilience | N3 | Big Fifty, Pulse Survey, Development Review | Structured interview | Deliberately alternates demanding and lighter tasks, declines extra work with reasons and keeps own diary within the agreed hours. |
| Safety awareness Competency (50-framework): Discipline | N3 | Big Fifty, Competency Check | Situational Judgement Test | Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt. |
| Improvising within boundaries Competency (50-framework): Creativity | N3 | Competency Check, 360 Feedback | Situational Judgement Test | Chooses an interim solution within the rules when something fails or an unexpected request arrives, and records afterwards what deviated. |
Short profile
The ten heaviest skills in this profile. The full profile with every skill, behavioural anchor and assessment method is in the download.
| T | Skill | Target level | Weight | Knockout | Assessment method |
|---|---|---|---|---|---|
| V | Conversation management | N4 | 5 | yes | Assessment centre |
| G | interpersonal sensitivity | N4 | 5 | yes | Personality questionnaire |
| V | de-escalating and setting limits | N4 | 5 | yes | Situational Judgement Test |
| G | Listening and probing | N4 | 4 | no | 360-degree feedback |
| G | integrity and dependability | N4 | 4 | no | Personality questionnaire |
| G | Stress tolerance | N4 | 4 | no | Personality questionnaire |
| V | Public service delivery to citizens | N4 | 4 | yes | Work sample test |
| K | Applying legislation | N4 | 4 | yes | Knowledge test |
| G | Managing boundaries and energy | N3 | 4 | no | Structured interview |
| V | Methodical care process and record keeping | N3 | 4 | no | Portfolio or evidence |
See all 23 skills in the full profile
Assessment instruments for this job
Competency Check
Behavioral-Level Competency Assessment
Big Fifty
Personality questionnaire, 150 items, 25 factors
360 Feedback
Multiple assessments based on behavioral anchors
Knowledge test (client-specific)
Professional knowledge test, customized for each client
Work sample test
Representative work sample under standardized conditions
Colour Profile (Jung)
Four color types, linked to Big Fifty factors
Mental Resilience (4C)
Mental Resilience According to the 4C Model
Structured interview
Behavioral interview with a fixed structure
Development Review
Structured development interview
Communication Styles
Preferred communication style
Conflict Styles
Preferred style in conflict situations
Big Fifty (Integrity Scale)
15PF
Personality Profile, a shorter alternative to the Big Fifty
Pulse Survey
Periodic measurement at the team and organizational levels
Portfolio
Evaluation of prior work against fixed criteria
Ability Scan
Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills
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