Claims Handler
Znane również jako: Insurance claims adjuster
Assesses and processes claims, determines coverage and payout and liaises with policyholders and assessors about this.
The claims handler often works with emotionally charged files where the customer has just experienced a loss. The distinction from an insurance administration employee lies in the assessing nature of the work, where each file requires its own judgement. Selection often fails on candidates who know policy conditions well but communicate too little empathetically toward a customer who has just suffered a loss.
Kompetencje, które należy oceniać
Oto konstrukty behawioralne i kompetencyjne zawarte w tym profilu. Przy każdym z nich podano, który kwestionariusz hrmforce służy do jego pomiaru.
| Kompetencje, które należy oceniać | Poziom docelowy | hrmforce narzędzie | Metoda oceny | Kotwica behawioralna na poziomie docelowym |
|---|---|---|---|---|
| Client focus Kompetencje (50-ramowe): Customer Focus Knockout | N4 | Big Fifty, Competency Check, 360 Feedback | 360-degree feedback | Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works. |
| Accuracy and attention to detail Kompetencje (50-ramowe): Accuracy Knockout | N3 | Big Fifty, 360 Feedback | Personality questionnaire | Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method. |
| Judgement under uncertainty Kompetencje (50-ramowe): Judgment | N4 | Big Fifty, Competency Check | Situational Judgement Test | Forms a judgement on incomplete files, names the assumptions used and states which new fact would change that judgement. |
| Empathy in service delivery Kompetencje (50-ramowe): Sensitivity | N4 | Big Fifty, 360 Feedback | Personality questionnaire | Puts self in the position of a client in a vulnerable situation, chooses words carefully and keeps the agreement businesslike. |
| Stress tolerance Kompetencje (50-ramowe): Stress resilience | N3 | Big Fifty, 15PF, Mental Resilience (4C) | Personality questionnaire | Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk. |
| Switching between tasks and roles Kompetencje (50-ramowe): Flexibility | N3 | Big Fifty, Colour Profile (Jung), Competency Check | On-the-job observation | Switches independently between execution and consultation tasks, keeps notes per role and correctly resumes interrupted work. |
Krótki profil
Dziesięć najważniejszych umiejętności w tym profilu. Pełny profil zawierający wszystkie umiejętności, punkty odniesienia behawioralne i metody oceny znajduje się w pliku do pobrania.
| T | Umiejętności | Poziom docelowy | Waga | Knockout | Metoda oceny |
|---|---|---|---|---|---|
| G | Client focus | N4 | 5 | tak | 360-degree feedback |
| G | Accuracy and attention to detail | N3 | 5 | tak | Personality questionnaire |
| V | Working with digital devices and applications | N3 | 5 | tak | Work sample test |
| G | Judgement under uncertainty | N4 | 4 | nie | Situational Judgement Test |
| V | Complaint handling | N4 | 4 | nie | Situational Judgement Test |
| G | Empathy in service delivery | N4 | 4 | nie | Personality questionnaire |
| K | Dutch language proficiency at professional level | N3 | 4 | tak | Knowledge test |
| V | Service calls and telephone contact | N3 | 4 | nie | Work sample test |
| V | Written client communication | N3 | 4 | nie | Work sample test |
| G | Stress tolerance | N3 | 4 | nie | Personality questionnaire |
Zobacz wszystkie 24 umiejętności w pełnym profilu
Narzędzia oceny dla tego stanowiska
Work sample test
Representative work sample under standardized conditions
Knowledge test (client-specific)
Professional knowledge test, customized for each client
Big Fifty
Personality questionnaire, 150 items, 25 factors
Competency Check
Behavioral-Level Competency Assessment
360 Feedback
Multiple assessments based on behavioral anchors
Conflict Styles
Preferred style in conflict situations
Mental Resilience (4C)
Mental Resilience According to the 4C Model
Communication Styles
Preferred communication style
15PF
Personality Profile, a shorter alternative to the Big Fifty
Structured interview
Behavioral interview with a fixed structure
Colour Profile (Jung)
Four color types, linked to Big Fifty factors
Ability Scan
Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills
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