Executive Secretary
Znane również jako: Personal assistant to the board
Personally supports the executive board, manages a complex diary, prepares board meetings and safeguards confidentiality at the highest level.
The executive secretary works directly for one or more board members and has access to the most sensitive information in the organisation. The distinction from a management assistant lies in the level of the executive and the weight of confidentiality. Selection often fails on candidates with strong organisational skills who still make commitments too quickly under a board member's pressure without checking back.
Kompetencje, które należy oceniać
Oto konstrukty behawioralne i kompetencyjne zawarte w tym profilu. Przy każdym z nich podano, który kwestionariusz hrmforce służy do jego pomiaru.
| Kompetencje, które należy oceniać | Poziom docelowy | hrmforce narzędzie | Metoda oceny | Kotwica behawioralna na poziomie docelowym |
|---|---|---|---|---|
| Client focus Kompetencje (50-ramowe): Customer Focus Knockout | N5 | Big Fifty, Competency Check, 360 Feedback | 360-degree feedback | Translates client signals into changes in services and policy and holds the organisation accountable for the promised client experience. |
| Accuracy and attention to detail Kompetencje (50-ramowe): Accuracy Knockout | N4 | Big Fifty, 360 Feedback | Personality questionnaire | Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method. |
| integrity and dependability Kompetencje (50-ramowe): Integrity | N5 | Big Fifty (Integrity Scale), 360 Feedback, Structured interview | Personality questionnaire | Sets the organisation's integrity standards, enforces them also with influential parties and explains the resulting choices publicly. |
| Managing boundaries and energy Kompetencje (50-ramowe): Stress resilience | N5 | Big Fifty, Pulse Survey, Development Review | Structured interview | Sets agreements across the organisation on sustainable effort and workload distribution and holds managers to compliance with them. |
| Stress tolerance Kompetencje (50-ramowe): Stress resilience | N4 | Big Fifty, 15PF, Mental Resilience (4C) | Personality questionnaire | Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk. |
| Switching between tasks and roles Kompetencje (50-ramowe): Flexibility | N4 | Big Fifty, Colour Profile (Jung), Competency Check | On-the-job observation | Switches independently between execution and consultation tasks, keeps notes per role and correctly resumes interrupted work. |
Krótki profil
Dziesięć najważniejszych umiejętności w tym profilu. Pełny profil zawierający wszystkie umiejętności, punkty odniesienia behawioralne i metody oceny znajduje się w pliku do pobrania.
| T | Umiejętności | Poziom docelowy | Waga | Knockout | Metoda oceny |
|---|---|---|---|---|---|
| G | Client focus | N5 | 5 | tak | 360-degree feedback |
| G | Accuracy and attention to detail | N4 | 5 | tak | Personality questionnaire |
| V | Working with digital devices and applications | N4 | 5 | tak | Work sample test |
| V | Stakeholder management | N5 | 4 | nie | Assessment centre |
| G | integrity and dependability | N5 | 4 | nie | Personality questionnaire |
| G | Managing boundaries and energy | N5 | 4 | nie | Structured interview |
| V | Information gathering and filtering | N4 | 4 | nie | Work sample test |
| K | Dutch language proficiency at professional level | N4 | 4 | tak | Knowledge test |
| V | Complaint handling | N4 | 4 | nie | Situational Judgement Test |
| V | Service calls and telephone contact | N4 | 4 | nie | Work sample test |
Zobacz wszystkie 24 umiejętności w pełnym profilu
Narzędzia oceny dla tego stanowiska
Work sample test
Representative work sample under standardized conditions
Knowledge test (client-specific)
Professional knowledge test, customized for each client
Competency Check
Behavioral-Level Competency Assessment
Big Fifty
Personality questionnaire, 150 items, 25 factors
360 Feedback
Multiple assessments based on behavioral anchors
Structured interview
Behavioral interview with a fixed structure
Conflict Styles
Preferred style in conflict situations
Mental Resilience (4C)
Mental Resilience According to the 4C Model
Big Fifty (Integrity Scale)
Pulse Survey
Periodic measurement at the team and organizational levels
Development Review
Structured development interview
Communication Styles
Preferred communication style
15PF
Personality Profile, a shorter alternative to the Big Fifty
Colour Profile (Jung)
Four color types, linked to Big Fifty factors
Ability Scan
Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills
Portfolio
Evaluation of prior work against fixed criteria
Podobne stanowiska
21 umiejętności w profilu · junior
Client Advisor22 umiejętności w profilu · medior
Call Centre Agent20 umiejętności w profilu · junior
Inside Sales Support Employee23 umiejętności w profilu · medior
Customer Service Desk Employee22 umiejętności w profilu · medior
Receptionist21 umiejętności w profilu · junior
Switchboard Operator19 umiejętności w profilu · junior
Administrative Employee21 umiejętności w profilu · junior