V Skill HF-D2.6-002 cross-sector 9 umiejętności
Internal and change communication
Informing and involving colleagues across the organisation through internal channels so that they know what is changing and what is expected of them.
W jaki sposób serwis hrmforce to mierzy
- Metoda oceny
- Portfolio or evidence
- hrmforce narzędzie
- Competency Check, Pulse Survey
- Kompetencje (50-ramowe)
- Organizational Sensitivity
- Możliwość szkolenia
- high
- Prognoza popytu na lata 2026–2030
- stable
A collection of prior work or results, assessed against fixed criteria.
Kotwice behawioralne
| Poziom | Zachowanie na tym poziomie |
|---|---|
| N1 Guided | Posts supplied messages on the intranet and checks whether the target group has seen the message. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Creates a communication plan for a team change, chooses channel and timing per group and organises room for questions. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Sets the communication strategy for a reorganisation, aligns with board and works council and measures the effect on trust and behaviour. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 i N4 celowo nie zostały przypisane do konkretnych punktów odniesienia. Oceniający umieszczają je pomiędzy punktami odniesienia, zgodnie z konwencją O*NET.
Podstawowe umiejętności
Umiejętności te dziedziczą ścieżkę oceny oraz punkty odniesienia behawioralne tej konstrukcji.
| T | Umiejętności | Definicja | Prognoza popytu na lata 2026–2030 |
|---|---|---|---|
| V | Writing an intranet post Intranet post · Internal news item | Writes an internal post telling colleagues in one read what changes and what they must do. | stable |
| V | Drafting a change communication plan Change communication plan · Change messaging | Determines per phase of a change which audience gets which message through which channel. | stable |
| V | Organising a staff meeting Town hall meeting · All hands | Organises a staff meeting with programme, speakers, technical setup and room for questions. | stable |
| V | Producing a staff newsletter Staff newsletter · Employee newsletter | Compiles a periodic internal newsletter with topics that are relevant to employees. | declining |
| V | Cascading a message through managers Message cascade · Manager toolkit | Provides managers with a conversation guide so they can bring the message to their team. | rising |
| V | Collecting employee questions and concerns Employee listening · Feedback collection | Collects through sessions, surveys or conversations what employees think of a change and processes it. | rising |
| V | Moderating a session Moderating · Session facilitation | Leads a session in which participants get the floor, keeps time and summarises the yield. | rising |
| T | Using Microsoft Teams for internal communication Microsoft Teams · Internal collaboration platform | Sets up channels, announcements and teams in Teams and keeps internal message flows manageable. | rising |
| V | Measuring internal communication effect Measuring internal comms · Communication metrics | Measures reach, appreciation and understanding of internal messages and adjusts the approach. | rising |