V Skill HF-D9.9-002 job-specific 9 umiejętności
Point of sale and payment handling
Processes payments at the till or card terminal, handles receipts and returns correctly and closes the till at the end of the shift.
W jaki sposób serwis hrmforce to mierzy
- Metoda oceny
- Work sample test · rho 0.33 (SD 0.09)
- hrmforce narzędzie
- Work sample test, Knowledge test (client-specific)
- Kompetencje (50-ramowe)
- Accuracy
- Możliwość szkolenia
- high
- Prognoza popytu na lata 2026–2030
- declining
The candidate performs a representative work sample under standardised conditions.
Kotwice behawioralne
| Poziom | Zachowanie na tym poziomie |
|---|---|
| N1 Guided | Processes cash and card payments according to instruction and refers till discrepancies to the supervisor. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Independently closes the till, explains cash differences and handles returns and discounts within own authority. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Sets the till and payment procedures for all branches, limits cash risk and tests compliance through spot checks. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 i N4 celowo nie zostały przypisane do konkretnych punktów odniesienia. Oceniający umieszczają je pomiędzy punktami odniesienia, zgodnie z konwencją O*NET.
Podstawowe umiejętności
Umiejętności te dziedziczą ścieżkę oceny oraz punkty odniesienia behawioralne tej konstrukcji.
| T | Umiejętności | Definicja | Prognoza popytu na lata 2026–2030 |
|---|---|---|---|
| V | Closing the till Till closing | Closes the till, counts the cash, compares it with the till report and records any difference with an explanation. | declining |
| V | Processing a card payment Card payment | Processes a payment by card, contactless or phone and handles a failed or aborted transaction. | declining |
| T | Using a point of sale system Point of sale system | Works in a point of sale system such as Lightspeed or unTill with items, tables, splitting and receipt printers. | declining |
| V | Processing returns and exchanges Returns handling | Processes a return or exchange according to store policy, checks the receipt and books the correction in the till. | declining |
| V | Issuing receipts and invoices Receipt issuing | Gives the customer a receipt or invoice with correct VAT details and handles a request for a business receipt. | declining |
| V | Explaining a cash difference Cash difference | Traces the cause of a cash difference in receipts, returns and change and reports the difference to management. | stable |
| V | Managing cash and deposits Cash management | Manages change, safe and deposits according to the cash procedure and limits the amount held in the till. | declining |
| V | Applying discounts and promotions Discount handling | Enters discounts, promotional prices and discount codes in the till and checks the price matches the promotion. | declining |
| V | Processing gift cards and loyalty cards Gift card handling | Processes gift cards, loyalty points and customer cards in the till and records the remaining value correctly. | declining |