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FF18 Hospitality, retail and guest services medior hospitalityoperationalB2C

Cook

Znane również jako: Cook · Line Cook

Prepares dishes according to recipe and menu, monitors food safety and presentation and works within a team on an assigned kitchen station.

The cook prepares dishes at a fixed station within the kitchen brigade, following the recipes and standards set by the head chef. Unlike an independent cook, they work under direction and do not carry final responsibility for the menu or orders. Selection in practice tests craft well through a trial cook, while sustaining pace during a full service is much harder to establish beforehand.

Kompetencje, które należy oceniać

Oto konstrukty behawioralne i kompetencyjne zawarte w tym profilu. Przy każdym z nich podano, który kwestionariusz hrmforce służy do jego pomiaru.

Kompetencje, które należy oceniać Poziom docelowy hrmforce narzędzie Metoda oceny Kotwica behawioralna na poziomie docelowym
Sustaining pace in repetitive work
Kompetencje (50-ramowe): Discipline
Knockout
N4 Big Fifty, Work sample test Work sample test Sustains the pace for a full shift, builds in own rhythm and short recovery moments and stays within the quality standard.
Client focus
Kompetencje (50-ramowe): Customer Focus
Knockout
N3 Big Fifty, Competency Check, 360 Feedback 360-degree feedback Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works.
Managing workload pressure
Kompetencje (50-ramowe): Stress resilience
N3 Big Fifty, Competency Check, Pulse Survey Structured interview Cuts or shifts tasks independently when busy on the basis of importance, records this and discusses consequences with clients.
Professional demeanour and representation
Kompetencje (50-ramowe): Organizational Sensitivity
N3 360 Feedback, Competency Check On-the-job observation Represents the team with clients and external parties, chooses appropriate language and addresses colleagues on inappropriate conduct.
Discipline and keeping commitments
Kompetencje (50-ramowe): Discipline
N3 Big Fifty, 15PF, 360 Feedback Personality questionnaire Commits only to what is feasible, tracks own commitments and informs those involved as soon as a deadline comes under pressure.
Improvising within boundaries
Kompetencje (50-ramowe): Creativity
N3 Competency Check, 360 Feedback Situational Judgement Test Chooses an interim solution within the rules when something fails or an unexpected request arrives, and records afterwards what deviated.
Fine motor skill and manual dexterity
Kompetencje (50-ramowe): Accuracy
N3 Work sample test Work sample test Assembles small components of varying sizes independently, keeps within tolerances and corrects a deviating placement immediately.
Physical strength and endurance
Kompetencje (50-ramowe): Energy
N3 Work sample test Work sample test Moves heavy loads independently with aids, spreads the effort across the shift and maintains the agreed pace.
Safety awareness
Kompetencje (50-ramowe): Discipline
N3 Big Fifty, Competency Check Situational Judgement Test Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt.
Accuracy and attention to detail
Kompetencje (50-ramowe): Accuracy
N2 Big Fifty, 360 Feedback Personality questionnaire Goes through the own work with a checklist and repairs errors found before the work is passed on.
Commercial capability
Kompetencje (50-ramowe): Commercial acumen
N2 Big Fifty, Competency Check, 360 Feedback Assessment centre Reports to the account manager which customer wish could lead to an additional assignment.

Krótki profil

Dziesięć najważniejszych umiejętności w tym profilu. Pełny profil zawierający wszystkie umiejętności, punkty odniesienia behawioralne i metody oceny znajduje się w pliku do pobrania.

T Umiejętności Poziom docelowy Waga Knockout Metoda oceny
V Applying craftsmanship N4 5 tak Portfolio or evidence
G Sustaining pace in repetitive work N4 5 tak Work sample test
G Client focus N3 5 tak 360-degree feedback
V Hospitality service N3 5 tak On-the-job observation
K Applying food safety and hygiene codes N3 5 tak Knowledge test
V working in teams N3 4 nie 360-degree feedback
G Managing workload pressure N3 4 nie Structured interview
G Professional demeanour and representation N3 4 nie On-the-job observation
V Working with shift work and irregular hours N3 4 nie Structured interview
V Clear oral expression N3 3 nie Assessment centre

Zobacz wszystkie 26 umiejętności w pełnym profilu

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