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FF18 Hospitality, retail and guest services junior hospitalityoperationalB2C

Kitchen Assistant

Også kendt som: Kitchen Assistant · Kitchen Helper

Supports the cooks in preparing ingredients, keeps the kitchen clean and organised and works according to hygiene rules.

The kitchen assistant cuts, weighs and prepares ingredients so cooks can keep working through service and keeps workstations clean in between. Unlike a cook, they do not prepare complete dishes and make no decisions on taste or presentation. Selection in practice fails on candidates who follow instructions well but lose pace once several cooks assign tasks at once.

Kompetencer, der skal måles

Dette er adfærds- og kompetencekonstruktionerne i denne profil. Hver enkelt viser, hvilket spørgeskema i hrmforce der måler den.

Kompetencer, der skal måles Målniveau hrmforce instrument Evalueringsmetode Adfærdsmæssigt anker på målniveau
Client focus
Kompetence (50-rammeværk): Customer Focus
Knockout
N2 Big Fifty, Competency Check, 360 Feedback 360-degree feedback Responds to client questions within the agreed term and refers on when the answer falls outside own task.
Managing workload pressure
Kompetence (50-rammeværk): Stress resilience
N2 Big Fifty, Competency Check, Pulse Survey Structured interview Tells the supervisor that the work does not fit the available time and follows the choice that is made.
Professional demeanour and representation
Kompetence (50-rammeværk): Organizational Sensitivity
N2 360 Feedback, Competency Check On-the-job observation Follows house rules on conduct, language and dress and asks the supervisor for guidance when in doubt.
Discipline and keeping commitments
Kompetence (50-rammeværk): Discipline
N2 Big Fifty, 15PF, 360 Feedback Personality questionnaire Arrives at the agreed time with the agreed work and reports any delay to the supervisor.
Improvising within boundaries
Kompetence (50-rammeværk): Creativity
N2 Competency Check, 360 Feedback Situational Judgement Test Reports an unexpected situation immediately and carries out the solution the supervisor provides.
Fine motor skill and manual dexterity
Kompetence (50-rammeværk): Accuracy
N2 Work sample test Work sample test Places simple components in the right position under supervision and follows the working method indicated.
Physical strength and endurance
Kompetence (50-rammeværk): Energy
N2 Work sample test Work sample test Lifts and carries light loads over a short distance with the prescribed technique within own task.
Sustaining pace in repetitive work
Kompetence (50-rammeværk): Discipline
N2 Big Fifty, Work sample test Work sample test Completes the assigned series of operations at the pace indicated and reports when a backlog arises.
Safety awareness
Kompetence (50-rammeværk): Discipline
N2 Big Fifty, Competency Check Situational Judgement Test Follows the safety rules of the workplace and checks back when in doubt about an operation.
Accuracy and attention to detail
Kompetence (50-rammeværk): Accuracy
N1 Big Fifty, 360 Feedback Personality questionnaire Goes through the own work with a checklist and repairs errors found before the work is passed on.
Commercial capability
Kompetence (50-rammeværk): Commercial acumen
N1 Big Fifty, Competency Check, 360 Feedback Assessment centre Reports to the account manager which customer wish could lead to an additional assignment.

Kort profil

De ti vigtigste kompetencer i denne profil. Den fulde profil med alle kompetencer, adfærdsmæssige ankerpunkter og vurderingsmetoder findes i downloadfilen.

T Kompetence Målniveau Vægt Knockout Evalueringsmetode
K Applying food safety and hygiene codes N4 5 ja Knowledge test
G Client focus N2 5 ja 360-degree feedback
V Hospitality service N2 5 ja On-the-job observation
V working in teams N2 4 nej 360-degree feedback
G Managing workload pressure N2 4 nej Structured interview
G Professional demeanour and representation N2 4 nej On-the-job observation
V Working with shift work and irregular hours N2 4 nej Structured interview
V Clear oral expression N2 3 nej Assessment centre
V Complaint handling N2 3 nej Situational Judgement Test
V de-escalating and setting limits N2 3 nej Situational Judgement Test

Se alle 24 kompetencer i den fulde profil

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