Medical Records Administrator
Also known as: Medical Administrator · Health Records Clerk
Processes patient data, care codes and claims in a healthcare organisation's administrative system and safeguards completeness of the record.
The medical records administrator processes care codes and claims that feed directly into billing and the medical record. The role is often filled as generic administration, while knowledge of care processes counts as heavily as administrative accuracy. An incorrect code often goes unnoticed in practice until settlement.
Competencies to measure
These are the behavioural and ability constructs in this profile. Each one shows which hrmforce questionnaire measures it.
| Competencies to measure | Target level | hrmforce instrument | Assessment method | Behavioural anchor at target level |
|---|---|---|---|---|
| interpersonal sensitivity Competency (50-framework): Sensitivity Knockout | N3 | Big Fifty, 360 Feedback, Colour Profile (Jung) | Personality questionnaire | Names observed tension or reticence during a conversation and adapts tone, pace and wording accordingly. |
| Stress tolerance Competency (50-framework): Stress resilience Knockout | N3 | Big Fifty, 15PF, Mental Resilience (4C) | Personality questionnaire | Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk. |
| Accuracy and attention to detail Competency (50-framework): Accuracy Knockout | N4 | Big Fifty, 360 Feedback | Personality questionnaire | Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method. |
| Discipline and keeping commitments Competency (50-framework): Discipline | N2 | Big Fifty, 15PF, 360 Feedback | Personality questionnaire | Arrives at the agreed time with the agreed work and reports any delay to the supervisor. |
| Safety awareness Competency (50-framework): Discipline | N2 | Big Fifty, Competency Check | Situational Judgement Test | Follows the safety rules of the workplace and checks back when in doubt about an operation. |
| Switching between tasks and roles Competency (50-framework): Flexibility | N2 | Big Fifty, Colour Profile (Jung), Competency Check | On-the-job observation | Switches task when instructed and uses the given work instruction per task without mixing in the previous task. |
| Physical strength and endurance Competency (50-framework): Energy | N2 | Work sample test | Work sample test | Lifts and carries light loads over a short distance with the prescribed technique within own task. |
Short profile
The ten heaviest skills in this profile. The full profile with every skill, behavioural anchor and assessment method is in the download.
| T | Skill | Target level | Weight | Knockout | Assessment method |
|---|---|---|---|---|---|
| G | interpersonal sensitivity | N3 | 5 | yes | Personality questionnaire |
| G | Stress tolerance | N3 | 5 | yes | Personality questionnaire |
| V | Medication safety | N2 | 5 | yes | Knowledge test |
| G | Accuracy and attention to detail | N4 | 4 | yes | Personality questionnaire |
| V | Conversation management | N2 | 4 | no | Assessment centre |
| V | multidisciplinary collaboration | N2 | 4 | no | Assessment centre |
| G | Discipline and keeping commitments | N2 | 4 | no | Personality questionnaire |
| G | Safety awareness | N2 | 4 | no | Situational Judgement Test |
| V | Methodical care process and record keeping | N3 | 3 | no | Portfolio or evidence |
| V | Problem analysis | N2 | 3 | no | Assessment centre |
See all 22 skills in the full profile
Assessment instruments for this job
Competency Check
Behavioral-Level Competency Assessment
Big Fifty
Personality questionnaire, 150 items, 25 factors
Knowledge test (client-specific)
Professional knowledge test, customized for each client
Work sample test
Representative work sample under standardized conditions
360 Feedback
Multiple assessments based on behavioral anchors
Colour Profile (Jung)
Four color types, linked to Big Fifty factors
15PF
Personality Profile, a shorter alternative to the Big Fifty
Mental Resilience (4C)
Mental Resilience According to the 4C Model
Communication Styles
Preferred communication style
Portfolio
Evaluation of prior work against fixed criteria
Ability Scan
Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills
Conflict Styles
Preferred style in conflict situations
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