G Behavioural competence HF-D5.5-005 transversal 7 umiejętności
Professional demeanour and representation
Behaves in contact with clients, colleagues and external parties according to the organisation's conduct and dress standards, including outside the own workplace.
W jaki sposób serwis hrmforce to mierzy
- Metoda oceny
- On-the-job observation
- hrmforce narzędzie
- 360 Feedback, Competency Check
- Kompetencje (50-ramowe)
- Organizational Sensitivity
- Możliwość szkolenia
- medium
- Prognoza popytu na lata 2026–2030
- stable
Structured workplace observation with a form based on behavioural anchors.
Jest to kryterium selekcji, a nie krótkoterminowy cel programistyczny. Nie należy opracowywać trzy miesięcznego planu programistycznego w tym zakresie.
Kotwice behawioralne
| Poziom | Zachowanie na tym poziomie |
|---|---|
| N1 Guided | Follows house rules on conduct, language and dress and asks the supervisor for guidance when in doubt. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Represents the team with clients and external parties, chooses appropriate language and addresses colleagues on inappropriate conduct. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Represents the organisation in the public domain and sets the standards of conduct that apply when doing so. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 i N4 celowo nie zostały przypisane do konkretnych punktów odniesienia. Oceniający umieszczają je pomiędzy punktami odniesienia, zgodnie z konwencją O*NET.
Podstawowe umiejętności
Umiejętności te dziedziczą ścieżkę oceny oraz punkty odniesienia behawioralne tej konstrukcji.
| T | Umiejętności | Definicja | Prognoza popytu na lata 2026–2030 |
|---|---|---|---|
| G | Following the organisation's dress standard Dress code | Matching clothing and grooming to what is customary in the role and at the client. | stable |
| G | Observing etiquette in client contact Business etiquette | Keeping to the usual forms with clients in greeting, addressing, appointments and taking leave. | stable |
| G | Representing the organisation at an external event Representing the organisation | Appearing at an event on behalf of the organisation and conveying the agreed message. | stable |
| G | Posting carefully on social media Social media conduct | Posting about work or employer within the applicable rules on statements and confidentiality. | rising |
| V | Handling phone and email professionally Business correspondence | Handling calls and messages within the agreed term and in the organisation's house style. | declining |
| G | Keeping private and work matters separate Professional boundaries | Keeping personal topics out of client conversations and staying with the business at hand. | stable |
| G | Staying neutral on sensitive topics Professional neutrality | Not bringing personal views on politics or religion into work contact and staying with the work. | stable |