Community Manager
Även känt som: Online Community Lead
Builds and moderates an online community around a brand or product, stimulates interaction between members and tracks customer sentiment and recurring topics.
The community manager keeps a group of users or customers active and engaged on a platform, answers questions and intervenes on unwanted behaviour. Unlike a social media manager, the emphasis is on two way conversation between members rather than one way content from the brand. Selection often looks at affinity with the platform, while consistently and promptly stepping in on a rising discussion before it escalates determines in practice whether a community keeps feeling safe.
Kompetenser som ska mätas
Dessa är beteende- och förmågekonstruktionerna i denna profil. För varje konstruktion anges vilken frågehrmforce-frågeformulär som mäter den.
| Kompetenser som ska mätas | Målnivå | hrmforce instrument | Bedömningsmetod | Beteendeankare på målnivå |
|---|---|---|---|---|
| Creative thinking Kompetens (50-ramverk): Creativity | N4 | Big Fifty, Competency Check | Personality questionnaire | Puts several unusual solution directions side by side for a stuck problem and works out the most promising direction further. |
| Empathy in service delivery Kompetens (50-ramverk): Sensitivity | N3 | Big Fifty, 360 Feedback | Personality questionnaire | Puts self in the position of a client in a vulnerable situation, chooses words carefully and keeps the agreement businesslike. |
| external awareness Kompetens (50-ramverk): Environmental Awareness | N3 | Big Fifty, Competency Check | Structured interview | Follows sources outside the organisation systematically and uses those signals when adjusting working methods within the team. |
| Flexibility Kompetens (50-ramverk): Flexibility | N3 | Big Fifty, 15PF, Competency Check | Personality questionnaire | Revises the approach independently when the request changes, keeps stakeholders informed and still delivers the result within the boundaries. |
Kort profil
De tio viktigaste kompetenserna i denna profil. Den fullständiga profilen med alla kompetenser, beteendeankare och utvärderingsmetoder finns i nedladdningsfilen.
| T | Kompetens | Målnivå | Vikt | Knockout | Bedömningsmetod |
|---|---|---|---|---|---|
| V | Written expression | N4 | 5 | ja | Work sample test |
| V | Content creation for target audiences | N4 | 5 | ja | Portfolio or evidence |
| V | Marketing strategy | N4 | 5 | ja | Work sample test |
| V | Content marketing | N4 | 5 | ja | Portfolio or evidence |
| G | Creative thinking | N4 | 4 | nej | Personality questionnaire |
| V | Editing and plain language | N4 | 4 | nej | Work sample test |
| T | Social media communication | N4 | 4 | ja | Work sample test |
| V | Storytelling | N4 | 4 | nej | Simulation |
| V | de-escalating and setting limits | N4 | 4 | ja | Situational Judgement Test |
| V | Customer segmentation and targeting | N3 | 4 | nej | Work sample test |
Se alla 25 kompetenser i den fullständiga profilen
Bedömningsverktyg för denna tjänst
Work sample test
Representative work sample under standardized conditions
Competency Check
Behavioral-Level Competency Assessment
Portfolio
Evaluation of prior work against fixed criteria
Big Fifty
Personality questionnaire, 150 items, 25 factors
Knowledge test (client-specific)
Professional knowledge test, customized for each client
360 Feedback
Multiple assessments based on behavioral anchors
Conflict Styles
Preferred style in conflict situations
Mental Resilience (4C)
Mental Resilience According to the 4C Model
15PF
Personality Profile, a shorter alternative to the Big Fifty
Pulse Survey
Periodic measurement at the team and organizational levels
Jämförbara jobb
26 kompetenser i profilen · senior
Marketer24 kompetenser i profilen · medior
Digital Marketer23 kompetenser i profilen · medior
Content Marketer23 kompetenser i profilen · medior
Communications Adviser23 kompetenser i profilen · medior
Communications Officer24 kompetenser i profilen · junior
Campaign Manager25 kompetenser i profilen · medior
Social Media Manager23 kompetenser i profilen · medior