Subscription Administration Employee
Also known as: Billing administrator
Manages customer subscriptions and contracts, processes changes and cancellations and ensures billing aligns with them.
The subscription administration employee works with systems where an error immediately shows up on the customer's invoice. The distinction from an accounts receivable clerk lies in the focus on contract changes rather than payment arrears. Selection often fails on candidates who learn systems quickly but do not see the correct sequence of changes in unusual contract situations.
Competencies to measure
These are the behavioural and ability constructs in this profile. Each one shows which hrmforce questionnaire measures it.
| Competencies to measure | Target level | hrmforce instrument | Assessment method | Behavioural anchor at target level |
|---|---|---|---|---|
| Accuracy and attention to detail Competency (50-framework): Accuracy Knockout | N4 | Big Fifty, 360 Feedback | Personality questionnaire | Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method. |
| Client focus Competency (50-framework): Customer Focus Knockout | N3 | Big Fifty, Competency Check, 360 Feedback | 360-degree feedback | Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works. |
| Stress tolerance Competency (50-framework): Stress resilience | N2 | Big Fifty, 15PF, Mental Resilience (4C) | Personality questionnaire | Keeps working on the current task as pressure rises and asks the supervisor which task can wait. |
| Switching between tasks and roles Competency (50-framework): Flexibility | N2 | Big Fifty, Colour Profile (Jung), Competency Check | On-the-job observation | Switches task when instructed and uses the given work instruction per task without mixing in the previous task. |
Short profile
The ten heaviest skills in this profile. The full profile with every skill, behavioural anchor and assessment method is in the download.
| T | Skill | Target level | Weight | Knockout | Assessment method |
|---|---|---|---|---|---|
| G | Accuracy and attention to detail | N4 | 5 | yes | Personality questionnaire |
| G | Client focus | N3 | 5 | yes | 360-degree feedback |
| V | Working with digital devices and applications | N2 | 5 | yes | Work sample test |
| K | Dutch language proficiency at professional level | N2 | 4 | yes | Knowledge test |
| V | Complaint handling | N2 | 4 | no | Situational Judgement Test |
| V | Service calls and telephone contact | N2 | 4 | no | Work sample test |
| V | Written client communication | N2 | 4 | no | Work sample test |
| G | Stress tolerance | N2 | 4 | no | Personality questionnaire |
| V | Invoicing and accounts receivable | N3 | 3 | no | Work sample test |
| V | Information gathering and filtering | N2 | 3 | no | Work sample test |
See all 21 skills in the full profile
Assessment instruments for this job
Work sample test
Representative work sample under standardized conditions
Knowledge test (client-specific)
Professional knowledge test, customized for each client
Competency Check
Behavioral-Level Competency Assessment
Big Fifty
Personality questionnaire, 150 items, 25 factors
360 Feedback
Multiple assessments based on behavioral anchors
Conflict Styles
Preferred style in conflict situations
Mental Resilience (4C)
Mental Resilience According to the 4C Model
Communication Styles
Preferred communication style
15PF
Personality Profile, a shorter alternative to the Big Fifty
Structured interview
Behavioral interview with a fixed structure
Colour Profile (Jung)
Four color types, linked to Big Fifty factors
Ability Scan
Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills
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