V Skill HF-D7.8-004 cross-sector 8 skills

IT supplier and contract management

Manages agreements with IT suppliers on delivery, performance and cost, monitors compliance and addresses suppliers on deviations.

How hrmforce measures this

Behaviour-based interview with fixed questions and a rating scale per question.

Level	Behaviour at this level
N1 Guided	Checks invoices and delivered services against the contract and reports deviations to the contract manager. works under supervision and follows instruction · routine, one variable at a time · own task
N3 Proficient	Holds supplier meetings on performance and cost, records agreements and intervenes when agreements are not met. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process
N5 Leading	Sets the organisation's supplier policy, concludes the main contracts and decides on termination or switching. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession

N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.

These skills inherit the assessment route and the behavioural anchors of this construct.

T	Skill	Definition	Demand outlook 2026 to 2030
V	Running an ict supplier selection Vendor selection	Defines selection criteria, requests proposals, compares them traceably and substantiates the choice.	stable
V	Managing service level agreements SLA management	Manages agreements on availability, response and resolution times and monitors whether the supplier meets them.	stable
V	Guiding an ict procurement tender ICT tendering	Guides a tender with requirements, award criteria and a question round within applicable procurement rules.	stable
V	Negotiating an IT contract Contract negotiation	Negotiates price, term, indexation, liability and termination conditions and records agreements unambiguously.	stable
G	Conducting a supplier review meeting Supplier review	Holds a periodic meeting with the supplier on performance, issues and improvement agreements and records actions.	stable
V	Assessing supplier performance reporting Supplier performance review	Tests a supplier report against the contract agreements and addresses deviations with evidence.	stable
V	Performing licence management Licence management · SAM	Tracks which licences are in use, whether the count is correct and whether too much or too little is paid.	rising
V	Arranging exit strategy and data portability Exit strategy · Data portability	Records in advance how data and support are transferred at contract end and in which format.	rising