FF13 Engineering, maintenance and production medior engineeringservicesoperational

Field Service Technician

Znane również jako: Service Engineer · On-site Technician

Resolves faults at the customer's site, performs field maintenance on installations and reports the visit to both the customer and the own organisation.

The field service technician resolves faults at the customer's location, often alone and away from the own team. Unlike a maintenance mechanic who works at a fixed site, this role must also maintain the customer relationship during the visit. Selection often looks at technical knowledge, while in practice the role stands or falls with on-site customer communication and independently prioritising call-outs.

Kompetencje, które należy oceniać

Oto konstrukty behawioralne i kompetencyjne zawarte w tym profilu. Przy każdym z nich podano, który kwestionariusz hrmforce służy do jego pomiaru.

Kompetencje, które należy oceniać	Poziom docelowy	hrmforce narzędzie	Metoda oceny	Kotwica behawioralna na poziomie docelowym
Safety awareness Kompetencje (50-ramowe): Discipline Knockout	N4	Big Fifty, Competency Check	Situational Judgement Test	Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt.
Client focus Kompetencje (50-ramowe): Customer Focus Knockout	N4	Big Fifty, Competency Check, 360 Feedback	360-degree feedback	Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works.
Working independently Kompetencje (50-ramowe): Independence	N4	Big Fifty, 15PF, Competency Check	Personality questionnaire	Determines own approach for a full work package, consults colleagues purposefully when unclear and delivers on time without reminders.
Discipline and keeping commitments Kompetencje (50-ramowe): Discipline	N3	Big Fifty, 15PF, 360 Feedback	Personality questionnaire	Commits only to what is feasible, tracks own commitments and informs those involved as soon as a deadline comes under pressure.
Spatial ability	N3	Ability Scan	Cognitive ability test	Derives the build up of the end product from a two dimensional drawing and reports where parts do not fit.
Demonstrating ownership Kompetencje (50-ramowe): Results-Orientation	N3	Big Fifty, 360 Feedback, Competency Check	360-degree feedback	Repairs mistakes in own process unprompted, informs stakeholders and adjusts the working method to prevent a repeat.
Managing workload pressure Kompetencje (50-ramowe): Stress resilience	N3	Big Fifty, Competency Check, Pulse Survey	Structured interview	Cuts or shifts tasks independently when busy on the basis of importance, records this and discusses consequences with clients.

Krótki profil

Dziesięć najważniejszych umiejętności w tym profilu. Pełny profil zawierający wszystkie umiejętności, punkty odniesienia behawioralne i metody oceny znajduje się w pliku do pobrania.

T	Umiejętności	Poziom docelowy	Waga	Knockout	Metoda oceny
K	Technical understanding	N4	5	tak	Knowledge test
G	Safety awareness	N4	5	tak	Situational Judgement Test
V	Mechanical maintenance	N3	5	tak	Work sample test
V	Recognising and resolving machine faults	N3	5	tak	Work sample test
V	Prioritising and weighing options	N4	4	nie	Work sample test
G	Client focus	N4	4	tak	360-degree feedback
G	Working independently	N4	4	nie	Personality questionnaire
V	Problem analysis	N3	4	nie	Assessment centre
V	Quality control	N3	4	nie	Work sample test
G	Discipline and keeping commitments	N3	4	nie	Personality questionnaire

Zobacz wszystkie 25 umiejętności w pełnym profilu

Narzędzia oceny dla tego stanowiska

13 mierzalne konstrukty

Work sample test

Representative work sample under standardized conditions

11 mierzalne konstrukty

Knowledge test (client-specific)

Professional knowledge test, customized for each client

11 mierzalne konstrukty

Competency Check

Behavioral-Level Competency Assessment

7 mierzalne konstrukty

Big Fifty

Personality questionnaire, 150 items, 25 factors

5 mierzalne konstrukty

360 Feedback

Multiple assessments based on behavioral anchors

3 mierzalne konstrukty

Ability Scan

Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills

2 mierzalne konstrukty

15PF

Personality Profile, a shorter alternative to the Big Fifty

1 mierzalne konstrukty

Pulse Survey

Periodic measurement at the team and organizational levels

1 mierzalne konstrukty

Portfolio

Evaluation of prior work against fixed criteria