V Skill HF-D6.1-006 transversal 7 skills

Learning from mistakes and incidents

Investigates after an error or incident what happened, names the cause without shifting blame and changes the working method on that point.

How hrmforce measures this

Scenario with response options, scored on knowledge or behavioural tendency.

Level	Behaviour at this level
N1 Guided	Reports an own error to the supervisor at once and repeats the task following the corrected instruction. works under supervision and follows instruction · routine, one variable at a time · own task
N3 Proficient	Analyses own errors and those of the team, discusses the cause openly in the work meeting and adjusts the agreements. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process
N5 Leading	Ensures incidents are reported safely across the organisation, has causes analysed structurally and works the lessons into policy and standards. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession

N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.

These skills inherit the assessment route and the behavioural anchors of this construct.

T	Skill	Definition	Demand outlook 2026 to 2030
V	Reporting an incident Incident reporting	Reports an error, near miss or unsafe situation in the reporting system with facts and time.	stable
V	Analysing causes after an incident Root cause analysis	Systematically searches after an error for causes in working method, system and circumstances.	rising
V	Discussing an error without shifting blame Owning mistakes	Names own share in an error and searches for causes instead of for someone to blame.	rising
V	Changing the working method after an error Corrective change	Changes after an error the own action or agreement at exactly the point that went wrong.	rising
V	Reporting and analysing a near miss Near miss reporting	Reports situations that only just went well and uses them to reduce risk before damage occurs.	rising
V	Reviewing a case with the team Case review	Brings a case that went wrong to the team and derives a shared improvement agreement from it.	rising
V	Following up improvement actions after an incident Corrective action follow up	Checks whether the agreed measure after an incident was actually implemented and works.	rising