Care Support Worker
Znane również jako: Care Support Assistant · Domestic Care Helper
Supports clients with simple daily tasks and household duties, without nursing procedures, and reports deviations to the responsible care provider.
The care support worker performs no medical procedures and works at the most supportive level of the care chain. The role is often underestimated because it involves no medical procedures. Noticing in time when something is not right and passing it on is the core of the work and is what is most often missing in practice.
Kompetencje, które należy oceniać
Oto konstrukty behawioralne i kompetencyjne zawarte w tym profilu. Przy każdym z nich podano, który kwestionariusz hrmforce służy do jego pomiaru.
| Kompetencje, które należy oceniać | Poziom docelowy | hrmforce narzędzie | Metoda oceny | Kotwica behawioralna na poziomie docelowym |
|---|---|---|---|---|
| interpersonal sensitivity Kompetencje (50-ramowe): Sensitivity Knockout | N3 | Big Fifty, 360 Feedback, Colour Profile (Jung) | Personality questionnaire | Names observed tension or reticence during a conversation and adapts tone, pace and wording accordingly. |
| Stress tolerance Kompetencje (50-ramowe): Stress resilience Knockout | N3 | Big Fifty, 15PF, Mental Resilience (4C) | Personality questionnaire | Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk. |
| Accuracy and attention to detail Kompetencje (50-ramowe): Accuracy | N2 | Big Fifty, 360 Feedback | Personality questionnaire | Goes through the own work with a checklist and repairs errors found before the work is passed on. |
| Discipline and keeping commitments Kompetencje (50-ramowe): Discipline | N2 | Big Fifty, 15PF, 360 Feedback | Personality questionnaire | Arrives at the agreed time with the agreed work and reports any delay to the supervisor. |
| Safety awareness Kompetencje (50-ramowe): Discipline | N2 | Big Fifty, Competency Check | Situational Judgement Test | Follows the safety rules of the workplace and checks back when in doubt about an operation. |
| Listening and probing Kompetencje (50-ramowe): Listen | N2 | Big Fifty, 360 Feedback | 360-degree feedback | Lets the other person finish speaking, takes notes and afterwards asks about anything that stayed unclear. |
| collegiality and helpfulness Kompetencje (50-ramowe): Collaborate | N2 | Big Fifty, 360 Feedback | 360-degree feedback | Helps a colleague who explicitly asks for it and passes on the information that this colleague needs. |
| Switching between tasks and roles Kompetencje (50-ramowe): Flexibility | N2 | Big Fifty, Colour Profile (Jung), Competency Check | On-the-job observation | Switches task when instructed and uses the given work instruction per task without mixing in the previous task. |
| Physical strength and endurance Kompetencje (50-ramowe): Energy | N2 | Work sample test | Work sample test | Lifts and carries light loads over a short distance with the prescribed technique within own task. |
Krótki profil
Dziesięć najważniejszych umiejętności w tym profilu. Pełny profil zawierający wszystkie umiejętności, punkty odniesienia behawioralne i metody oceny znajduje się w pliku do pobrania.
| T | Umiejętności | Poziom docelowy | Waga | Knockout | Metoda oceny |
|---|---|---|---|---|---|
| G | interpersonal sensitivity | N3 | 5 | tak | Personality questionnaire |
| G | Stress tolerance | N3 | 5 | tak | Personality questionnaire |
| G | Accuracy and attention to detail | N2 | 4 | nie | Personality questionnaire |
| V | Conversation management | N2 | 4 | nie | Assessment centre |
| V | multidisciplinary collaboration | N2 | 4 | nie | Assessment centre |
| G | Discipline and keeping commitments | N2 | 4 | nie | Personality questionnaire |
| V | Methodical care process and record keeping | N2 | 4 | nie | Portfolio or evidence |
| G | Safety awareness | N2 | 4 | nie | Situational Judgement Test |
| V | Problem analysis | N2 | 3 | nie | Assessment centre |
| G | Listening and probing | N2 | 3 | nie | 360-degree feedback |
Zobacz wszystkie 23 umiejętności w pełnym profilu
Narzędzia oceny dla tego stanowiska
Big Fifty
Personality questionnaire, 150 items, 25 factors
360 Feedback
Multiple assessments based on behavioral anchors
Competency Check
Behavioral-Level Competency Assessment
Knowledge test (client-specific)
Professional knowledge test, customized for each client
Work sample test
Representative work sample under standardized conditions
Colour Profile (Jung)
Four color types, linked to Big Fifty factors
15PF
Personality Profile, a shorter alternative to the Big Fifty
Mental Resilience (4C)
Mental Resilience According to the 4C Model
Communication Styles
Preferred communication style
Portfolio
Evaluation of prior work against fixed criteria
Ability Scan
Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills
Conflict Styles
Preferred style in conflict situations
Structured interview
Behavioral interview with a fixed structure
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