Workplace Administrator
Also known as: Endpoint Administrator · Workplace Engineer
Manages employees' laptops, phones and workplace applications, rolls out updates and software and keeps workplaces secure and working.
The workplace administrator keeps every employee's digital workplace current and secure, from software rollout to managing mobile devices. Unlike a systems administrator who manages servers, the emphasis here is on devices users hold in their own hands and carry with them. Selection often looks at product knowledge, while rolling out a major update without disrupting the daily work of hundreds of users most determines the planning in practice.
Competencies to measure
These are the behavioural and ability constructs in this profile. Each one shows which hrmforce questionnaire measures it.
| Competencies to measure | Target level | hrmforce instrument | Assessment method | Behavioural anchor at target level |
|---|---|---|---|---|
| Accuracy and attention to detail Competency (50-framework): Accuracy | N4 | Big Fifty, 360 Feedback | Personality questionnaire | Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method. |
| integrity and dependability Competency (50-framework): Integrity | N4 | Big Fifty (Integrity Scale), 360 Feedback, Structured interview | Personality questionnaire | Reports a possible conflict of interest on own initiative and asks for review before a decision is taken. |
| Discipline and keeping commitments Competency (50-framework): Discipline | N4 | Big Fifty, 15PF, 360 Feedback | Personality questionnaire | Commits only to what is feasible, tracks own commitments and informs those involved as soon as a deadline comes under pressure. |
| Stress tolerance Competency (50-framework): Stress resilience | N4 | Big Fifty, 15PF, Mental Resilience (4C) | Personality questionnaire | Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk. |
Short profile
The ten heaviest skills in this profile. The full profile with every skill, behavioural anchor and assessment method is in the download.
| T | Skill | Target level | Weight | Knockout | Assessment method |
|---|---|---|---|---|---|
| V | Problem analysis | N4 | 5 | yes | Assessment centre |
| K | Basic networking knowledge | N4 | 5 | yes | Knowledge test |
| V | System administration and monitoring | N4 | 5 | yes | Work sample test |
| V | Incident management and troubleshooting | N4 | 5 | yes | Work sample test |
| V | Access and identity management | N4 | 5 | yes | Work sample test |
| G | Accuracy and attention to detail | N4 | 4 | no | Personality questionnaire |
| G | integrity and dependability | N4 | 4 | no | Personality questionnaire |
| G | Discipline and keeping commitments | N4 | 4 | no | Personality questionnaire |
| G | Stress tolerance | N4 | 4 | no | Personality questionnaire |
| V | Information security in the work process | N4 | 4 | no | Knowledge test |
See all 24 skills in the full profile
Assessment instruments for this job
Knowledge test (client-specific)
Professional knowledge test, customized for each client
Work sample test
Representative work sample under standardized conditions
360 Feedback
Multiple assessments based on behavioral anchors
Portfolio
Evaluation of prior work against fixed criteria
Big Fifty
Personality questionnaire, 150 items, 25 factors
Competency Check
Behavioral-Level Competency Assessment
Structured interview
Behavioral interview with a fixed structure
15PF
Personality Profile, a shorter alternative to the Big Fifty
Ability Scan
Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills
Big Fifty (Integrity Scale)
Mental Resilience (4C)
Mental Resilience According to the 4C Model
Communication Styles
Preferred communication style
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